Young Maker House Pilot Guidelines
These are practical ground rules for using the test platform. They explain how the pilot works; they are not final legal terms.
Use the platform respectfully
Use accurate account and order information. Keep passwords private. Do not harass another user, misuse messages, make misleading claims, or use the platform for unsafe or inappropriate activity.
Listings and orders
Products should be described honestly, including price, availability, preparation needs, customization choices and relevant safety information. One pilot order can contain products from one Maker. Checkout reserves or allocates the required stock.
Parent-supervised selling
A Seller/Parent manages the Maker profile, products, customer communication, payment and delivery. A Maker is a supervised profile, not a separate login, and should never receive customer contact or address information.
Delivery within four days
The Seller/Parent must complete delivery within 96 hours of purchase. Every order shows its deadline. If delivery is not confirmed before that deadline, the system automatically cancels the order and restores allocated inventory.
Payment and truthful status updates
The pilot supports cash on delivery and bank transfer. Sellers should mark an order delivered / sold only after handover, and mark payment received only after the money was actually received.
Cancellations and problems
Use the private order conversation as soon as there is a delay, incorrect address, unavailable buyer, product problem or cancellation request. If money has already been received for a cancelled order, the Seller/Parent must arrange the refund directly and update the record honestly.
Safe products and customization
Do not list illegal, copied, hazardous or age-inappropriate products. Customized orders should follow the buyer's recorded choices. Product defects, damage, safety issues and products that do not match the listing should be handled promptly and fairly.
Messages and privacy
Order messages are visible to the buyer, the responsible Seller/Parent and Platform Admin. Use customer information only to prepare, deliver and resolve that order. See the Privacy Ground Rules.
Reviews and suggestions
Signed-in buyers may leave honest, respectful product feedback after delivery. Reviews must concern the creation or buying experience, must not include private information, harassment or unsafe content, and are checked by Platform Admin before publication. Platform Admin may reject or hide unsuitable feedback.
Sellers should also read the Seller / Parent Guide.